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MWMCUBE

Security

Clear steps. Protected payouts.

From signing in to confirming a payout, each step has its own safeguards. Here's what they are, why some payments are reviewed, and what you can control yourself.

Example dataLogin alert

New sign-in to your account

We noticed a sign-in from a device we haven't seen before.

Device
Chrome on Windows
Location
Vienna, Austria (approx.)
Time
6 Oct 2026, 07:42 UTC
IP address
203.0.113.24
Example login alert showing the device, approximate location, time and IP address of a new sign-in, with options to confirm it or secure the account.

01

Account protection

The first safeguard is making sure only you can sign in, and only you can confirm a payout.

  • Two-factor authentication

    Add a second step with an authenticator app, so a password on its own isn't enough to sign in or confirm a payout.

  • Login alerts

    When a new device signs in, you hear about it, with the device, approximate location and time.

  • Session controls

    Sessions expire after a period of inactivity. See every signed-in device and end any of them yourself.

  • Password management

    Change your password at any time, and sign out of your other sessions when you do.

Example dataSettings · Security

Sign-in & security

  • Two-factor authentication

    Authenticator app

    On

  • Password

    Last changed 12 Aug 2026

  • Alert me about new sign-ins

    By email and in the app

Active sessions

  • MacBook Pro · Safari

    Cluj-Napoca, RO · Active now

    This device

  • iPhone · Safari

    Cluj-Napoca, RO · 2 hours ago

  • Windows · Chrome

    Bucharest, RO · 3 days ago

Example security settings showing two-factor authentication turned on, password status, sign-in alerts and a list of active sessions with the option to sign out of each.

Sessions and devices, in plain view

If you don't recognise something, you should be able to see it and end it.

Device and session visibility
See every device signed in to your account, where it was last used, and when.
Account activity
Sign-ins, setting changes, wallet changes and payouts are recorded in your account activity.
Security notifications
You're notified when a wallet is added, when a payout is confirmed and when sign-in settings change.

02

Wallet safety

Your payout goes to your own compatible wallet. These checks help make sure it's the right one, on the right network.
  1. 01

    Customer-provided wallets

    Payouts go only to a destination wallet you provide and control. We don't hold your crypto in custodial wallets.

  2. 02

    Asset, network and address confirmed before each payout

    Please confirm that this wallet supports the selected asset and blockchain network. Check the wallet address and network carefully before continuing. Addresses are masked elsewhere and shown in full, grouped in fours, when you confirm them.

  3. 03

    Only assets and networks shown in your account

    You can choose only the assets and networks offered in your account ([Supported Network]). Use your own compatible wallet that supports that exact asset and network.

  4. 04

    Wallet change notifications

    Adding or changing a destination wallet asks you to confirm it's you, and you're notified by email and in the app. [Wallet change policy]

  5. 05

    We never ask for your recovery phrase

    No one from our team will ever ask for your wallet's recovery phrase, seed words or private key. We don't need them to send a payout.

Digital asset transfers may be irreversible. Sending funds using the wrong wallet address or network may result in permanent loss.

Example dataWallets · Add destination wallet

Check the address before you save

Check the wallet address and network carefully before continuing.

Wallet address

0xA8 3F5c 2E9b 07d4 1a6F 3e8D 2c0B 7a19 e4C6 d591 C2
Asset
USDTExample asset
Network
[Provider-supported network]
Wallet type
Customer-provided

Please confirm that this wallet supports the selected asset and blockchain network.

Digital asset transfers may be irreversible. Sending funds using the wrong wallet address or network may result in permanent loss.

Example of adding a customer-provided destination wallet: the full address grouped in fours, the example asset, the network placeholder, a confirmation that the wallet supports the selected asset and network, and the warning that digital asset transfers may be irreversible.

03

Nothing is sent until you confirm

Payouts are where a mistake costs the most, so they get the most deliberate steps.
  1. 1

    A review screen, every time

    Before any payout, you see the client payment, the asset, the network, the rate, each fee, the destination wallet and what you receive.

  2. 2

    Step-up confirmation

    Confirming a payout, or changing a destination wallet, asks you to prove it's you again, for example with a two-factor code.

  3. 3

    A record you can check

    Every payout keeps its status and full breakdown, so you can follow it from confirmation to completion.

04

Why some payments are reviewed

Before a payout, any required identity checks are completed and each client payment is checked against what we expect. It's a normal part of any regulated payment service, and it protects you as much as anyone. Identity or transaction information may be required depending on payment amount, jurisdiction, and applicable compliance requirements.

We may request additional information about certain payments to meet applicable compliance requirements.

Some of these checks may be performed with our partners, such as [Compliance Provider] and [Payment Infrastructure Partner].

A review is not an accusation. Most payments move through without one. If we need something, the payment shows Under review and we tell you exactly what's needed and why.

05

Your data

Encrypted connections
Connections between your browser or device and our service are encrypted in transit.
Data protection
[Data protection details]. Read the Privacy Policy.

06

If something looks wrong

A sign-in you don't recognise, a wallet you didn't add, or a message that doesn't feel right. Act early.
Contact account support

Or email [Support Email]

  1. 01

    Secure your account

    Change your password and sign out of every other session from Settings → Security.

  2. 02

    Tell us straight away

    Contact us about any sign-in, wallet change or payout you don't recognise, so we can review it with you. Crypto transfers that have already been sent may not be reversible.

  3. 03

    Never share recovery details

    We will never ask for your password, two-factor codes, or your wallet's recovery phrase or private key. Report any message that does.

Responsible disclosure

If you believe you've found a security vulnerability, please contact [Security contact] before sharing it publicly. [Disclosure policy]

Certifications and regulatory information: [Regulatory information]