Why a payment may be placed under review
Reviews help meet compliance requirements. Most payments don't need one.
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Payment review
Why some payments are reviewed, and how to respond to a request.
We may request additional information about certain payments to meet applicable compliance requirements. Review time: [Review time].
Responding to a request for information
What you may be asked for, such as an invoice, contract or statement of work, and how to send it.
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Back to topHow long a payment review takes
What happens during a review, and how you'll be kept informed.
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Back to topIf a payment can't be approved
What it means, what happens to the funds, and who to contact.
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Back to topStill need help?
Send our team a message and include any references, such as a payment or payout reference. You can also email [Support Email]. Typical response time: [Response time].