My client paid but I can't see the payment
What to check, and what to ask your client for.
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Troubleshooting
Fixes for common problems.
My payout is completed but I can't see it in my wallet
Check the asset, network and address, and use the transaction hash on the payout record.
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Back to topMy wallet address isn't accepted
Common reasons an address doesn't match the selected network, and what to check.
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Back to topI can't sign in to my account
Password resets, two-factor issues and locked accounts.
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Back to topStill need help?
Send our team a message and include any references, such as a payment or payout reference. You can also email [Support Email]. Typical response time: [Response time].