Why identity information may be required
Requirements depend on payment amount, jurisdiction and applicable compliance rules.
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Verification
Identity and beneficiary information that may be required for client payments and payouts.
Documents you may be asked for
Accepted documents and tips for clear photos.
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Back to topHow long verification takes
What happens after you submit, and how you'll hear back.
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Back to topWhat “Additional information required” means
Why we sometimes ask for more, and how to respond.
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Back to topStill need help?
Send our team a message and include any references, such as a payment or payout reference. You can also email [Support Email]. Typical response time: [Response time].