Reviewing the rate and fees before you confirm
The client payment, asset, network, conversion rate, fees, amount you receive and destination wallet, line by line.
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Payouts
Choose an asset and network, review the rate and fees, confirm and follow your crypto payout.
Digital asset transfers may be irreversible. Sending funds using the wrong wallet address or network may result in permanent loss.
Understanding payout statuses
Preparing, compliance review, processing, broadcast to network, completed, on hold and failed.
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Back to topHow long a payout takes
Timing depends on payment confirmation, any required checks, processing and blockchain network conditions.
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Back to topWhat happens if a payout fails
Common reasons, what happens to the funds, and how to try again.
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Back to topStill need help?
Send our team a message and include any references, such as a payment or payout reference. You can also email [Support Email]. Typical response time: [Response time].